Australian Broker Network

Australian Broker Network Complaint Procedures

Australian Broker Network Pty Ltd

Australian Broker Network Broker Partners subscribe to the Insurance Brokers Code of Practices and are a member of the Australian Financial Complaints Authority (AFCA). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes.

The following procedure applies to all AFS licensed entities.

If you are not satisfied with a product, service or possible code breach allegation by your broker, please contact our head office. Please refer to the Contact page shown on this website. If the matter is unable to be resolved to your satisfaction, you can ask that the matter be referred to the Australian Broker Network Complaints Officer located in our Head Office.

If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Officer on 0425 239 234 or put your complaint in writing and send it to the:

Complaints Officer

Australian Broker Network

GPO Box 1299

Bondi Junction, NSW, 2022

 

Australian Broker Network Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA) member number 13647.  If your complaint cannot be resolved to your satisfaction by us you can lodge a complaint with AFCA. AFCA provides fair and reasonable independent financial services complaint resolution that is free to consumers The AFCA can be contacted at:
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call) [1]
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001